Shipping policy

Shipping Policy Last Updated: 14 July 2026 At UK Fresh Basket, we are committed to delivering fresh groceries and household essentials quickly, safely, and efficiently across the United Kingdom. Please read our Shipping Policy carefully before placing your order. Delivery Coverage We currently deliver to most locations across the United Kingdom. Some remote areas, offshore islands, and selected postcodes may require additional delivery time or charges. If your delivery location falls into these areas, we will contact you before dispatching your order. Order Processing Orders are processed Monday to Friday, excluding UK public holidays. Most orders are processed within 24–48 business hours after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. During busy periods such as Christmas, Easter, or promotional events, processing times may be slightly longer. Delivery Time Estimated delivery times are: Delivery Area Estimated Delivery England 2–4 Business Days Wales 2–5 Business Days Scotland 2–5 Business Days Northern Ireland 3–7 Business Days Remote Areas 3–7 Business Days Delivery times are estimates only and cannot be guaranteed. Shipping Charges Shipping charges are calculated automatically at checkout based on: Delivery postcode Order weight Parcel size Delivery service selected Any free delivery promotions will be clearly displayed on our website. Order Tracking Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details (where available). You can use the tracking number to monitor your parcel directly with the courier. Multiple Shipments If your order contains products from different suppliers or warehouses, your items may arrive in separate deliveries. There will be no additional shipping cost for split shipments unless otherwise stated. Delivery Delays Although we work hard to deliver every order on time, delays may occasionally occur due to: Severe weather conditions Bank holidays Courier operational issues High seasonal demand Circumstances beyond our reasonable control We appreciate your patience should any unexpected delays occur. Incorrect Shipping Address Customers are responsible for providing accurate delivery information. UK Fresh Basket cannot accept responsibility for delayed or unsuccessful deliveries caused by incorrect or incomplete addresses supplied during checkout. If an order has already been dispatched, address changes may not be possible. Failed Deliveries If delivery cannot be completed due to: Incorrect address Customer unavailable Parcel refused Failure to collect from courier additional delivery charges may apply for re-delivery. Damaged or Missing Items Please inspect your order immediately upon delivery. If any item arrives damaged, incorrect, or missing, please contact our customer support team within 48 hours of receiving your order. Where possible, please include: Your order number Photographs of the parcel Photographs of the damaged item(s) This helps us resolve your request as quickly as possible. Fresh & Perishable Products As we supply fresh grocery products, fruits, vegetables, chilled, frozen, and other perishable items, delivery times are important. Customers should ensure someone is available to receive the order at the delivery address. UK Fresh Basket cannot be held responsible for deterioration of perishable goods if delivery is unsuccessful due to customer unavailability. Force Majeure UK Fresh Basket shall not be liable for delays or failure to deliver resulting from circumstances beyond our reasonable control, including but not limited to: Natural disasters Extreme weather Industrial action Government restrictions Transport disruption Courier service interruptions Contact Us If you have any questions regarding our Shipping Policy, please contact us. UK Fresh Basket 🌐 Website https://www.ukfreshbasket.co.uk/ 📧 Email support@ukfreshbasket.co.uk (Replace this if your support email is different.)