At UKFreshBasket, customer satisfaction is our top priority. We understand that sometimes products may not meet your expectations. This policy outlines our commitment to making returns and refunds as simple and transparent as possible.
Return Eligibility
We accept returns within 30 days of delivery for most products. To be eligible for a return:
- Items must be unused and in original condition
- Products must be in original packaging with all tags attached
- Proof of purchase is required
- Perishable goods cannot be returned unless damaged
Return Timeframe
You have 30 calendar days from the date of delivery to initiate a return. Returns requested after this period may not be accepted.
Important Dates
- Standard Returns: 30 days from delivery
- Holiday Purchases: Extended to 60 days
- Damaged Items: Report within 48 hours
Non-Returnable Items
For health and safety reasons, certain items cannot be returned:
- Fresh produce, meat, and dairy products
- Opened food items and beverages
- Personal care and hygiene products
- Gift cards and vouchers
- Clearance or final sale items
How to Initiate a Return
Starting a return is easy. Follow these simple steps:
- Contact Us: Email our customer service team
- Provide Details: Include order number and reason
- Receive Authorization: We'll send return instructions
- Pack Securely: Use original packaging
- Ship Back: Use the prepaid return label
Refund Processing
Once we receive your returned item, our team will inspect it and process your refund:
Refund Timeline
- Inspection: 2-3 business days
- Approval: Email notification within 24 hours
- Refund Issued: 5-10 business days
Refunds are issued to the original payment method.
Exchanges & Replacements
We're happy to exchange items or send replacements for damaged products:
- Size/Color Exchange: Available within 30 days
- Damaged Items: Free replacement shipped within 2-3 days
- Wrong Item: Correct item sent at no cost
Return Shipping Costs
Who Pays for Return Shipping?
- Our Error: Free return shipping
- Change of Mind: Customer pays shipping
- UK Returns: Prepaid labels provided
- International: Customer pays unless defective
Contact & Support
Our customer service team is here to help with any questions:
- Email: support@ukfreshbasket.co.uk
- Phone: Monday-Friday, 9am-6pm GMT
- Response Time: Within 24 hours
Need Help with a Return?
Our customer service team is ready to assist you with any questions or concerns.