Shipping Policy

Fast, reliable delivery to your doorstep

Shipping Overview

We deliver fresh groceries across the UK with care and speed. All orders are carefully packed to ensure quality and freshness upon arrival.

Order Processing

Orders placed before 2 PM are processed the same day. Orders after 2 PM will be processed the next business day. You'll receive a confirmation email once your order is dispatched.

Delivery Time

Standard delivery: 2-3 business days. Express delivery: Next day delivery available for orders placed before 2 PM. Same-day delivery available in select areas.

Shipping Charges

Free delivery on orders over £50. Standard delivery: £4.99. Express delivery: £9.99. Same-day delivery: £12.99 (where available).

Order Tracking

Track your order in real-time with our tracking system. You'll receive a tracking number via email once your order is dispatched. Use it to monitor your delivery status.

Delivery Areas

We deliver across mainland UK. Some remote areas may have extended delivery times. Enter your postcode at checkout to check delivery availability in your area.

Delayed Orders

If your order is delayed beyond the estimated delivery time, please contact our support team. We'll investigate and provide updates on your delivery status.

Damaged Items

If you receive damaged items, please contact us within 24 hours with photos. We'll arrange a replacement or full refund immediately. Your satisfaction is our priority.

Incorrect Address

Please ensure your delivery address is correct before placing your order. If you need to update your address, contact us immediately. Address changes may not be possible once dispatched.

Frequently Asked Questions

Yes, we offer weekend deliveries for an additional fee. Select your preferred delivery date at checkout to see available weekend slots.
You can change your delivery date up to 24 hours before the scheduled delivery. Contact our support team or manage it through your account dashboard.
Our delivery team will leave a card with instructions. You can arrange redelivery or collect from a nearby pickup point. We'll also send you a notification with options.
Currently, we only deliver within the UK mainland. We're working on expanding our delivery network to serve international customers in the future.
All perishable items are packed in insulated boxes with ice packs to maintain optimal temperature. Our delivery vehicles are temperature-controlled to ensure freshness.

Need Help?

Our customer support team is here to help with any shipping questions