Refund policy

Return & Refund Policy Last Updated: 14 July 2026 Thank you for shopping with UK Fresh Basket. We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please read our Return & Refund Policy below. Returns We accept returns for eligible items within 14 days of delivery, provided that: The item is unused, unopened, and in its original condition. The product is returned in its original packaging. Proof of purchase (order confirmation or receipt) is provided. Items returned without prior approval may not be accepted. Non-Returnable Items For hygiene, food safety, and legal reasons, the following items cannot be returned unless they are faulty or damaged upon arrival: Fresh fruits and vegetables Frozen foods Chilled products Dairy products Meat and seafood Bakery items Ready-to-eat meals Opened food products Products with broken safety seals Gift cards Clearance or final sale items Damaged, Incorrect or Missing Items Please inspect your order immediately upon delivery. If you receive: A damaged item An incorrect item A missing item please contact us within 48 hours of delivery. To help us resolve your request quickly, please include: Your order number Photos of the product Photos of the packaging (if damaged) We will review your claim and provide an appropriate resolution. Faulty Products If a non-perishable product develops a manufacturing fault after delivery, please contact us as soon as possible. Where appropriate, we may offer: A replacement A refund Store credit depending on the circumstances. Refunds Once your returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider. Return Shipping Costs If the return is due to: A damaged product An incorrect item sent by us A faulty product UK Fresh Basket will cover the reasonable return shipping cost where applicable. If you are returning an item for any other reason, you are responsible for the return shipping costs. Order Cancellation Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled. In such cases, the order will be treated as a return subject to this policy. Perishable Products Due to the nature of fresh grocery products, refunds or replacements for perishable goods are only available where: The product arrived damaged The product was incorrect The product was unsafe or unfit for consumption on arrival We cannot accept returns simply because a customer changes their mind after delivery. Refused Deliveries If an order is refused at the delivery address or cannot be delivered due to incorrect address details provided by the customer, any refund may be reduced by the applicable delivery and return charges. How to Request a Return To request a return or refund, please contact our customer support team with: Your full name Order number Reason for the request Supporting photographs (if applicable) Our team will respond as quickly as possible with the next steps. Contact Us If you have any questions regarding this Return & Refund Policy, please contact us. UK Fresh Basket 🌐 Website https://www.ukfreshbasket.co.uk/ 📧 Email support@ukfreshbasket.co.uk (Replace with your actual support email if different.)