Terms & Conditions

Welcome to UKFreshBasket. These Terms and Conditions govern your use of our website and the purchase of products from our online grocery store. By accessing our website or placing an order, you agree to be bound by these terms.

UKFreshBasket is committed to providing fresh, quality groceries delivered to your doorstep across the United Kingdom. Please read these terms carefully before using our services.

By using our website, you confirm that:

• You are at least 18 years of age or have parental consent to use our services
• You have the legal capacity to enter into binding contracts
• You agree to comply with all applicable laws and regulations
• All information you provide is accurate and complete

If you do not agree with any part of these terms, please do not use our website or services.

Permitted Use: You may use our website for lawful purposes only, specifically to browse and purchase grocery products for personal, non-commercial use.

Prohibited Activities:

• Attempting to gain unauthorized access to our systems or networks
• Using automated systems or software to extract data from our website
• Interfering with the proper functioning of the website
• Transmitting viruses, malware, or harmful code
• Impersonating another person or entity
• Reselling products purchased from our store without authorization

We reserve the right to suspend or terminate access to users who violate these terms.

Product Information: We strive to provide accurate descriptions, images, and pricing for all products. However, we do not warrant that product descriptions or other content is error-free.

Pricing:

• All prices are displayed in British Pounds (GBP) and include VAT where applicable
• Prices are subject to change without notice
• The price charged will be the price displayed at the time of order confirmation
• We reserve the right to correct pricing errors

Product Availability: All products are subject to availability. If a product becomes unavailable after you place an order, we will contact you to offer a suitable alternative or refund.

Weight-Based Products: For products sold by weight, the final price may vary slightly based on the actual weight delivered.

Order Process:

• Add items to your basket and proceed to checkout
• Provide accurate delivery and payment information
• Review your order before submitting
• You will receive an order confirmation email once your order is placed

Order Acceptance: Your order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. A contract is formed only when we dispatch your order.

Payment Methods: We accept major credit cards, debit cards, and other payment methods as displayed at checkout. Payment is processed securely through our payment gateway.

Payment Security: All payment transactions are encrypted and secure. We do not store your complete card details on our servers.

Minimum Order: A minimum order value may apply, which will be clearly displayed during checkout.

Delivery Areas: We deliver to addresses across the United Kingdom. Please check our delivery postcode checker to confirm we deliver to your area.

Delivery Charges: Delivery fees vary based on order value and delivery location. These charges will be clearly displayed before you complete your order.

Delivery Times:

• You can select your preferred delivery time slot during checkout
• We will make every effort to deliver within your chosen time slot
• Delivery times are estimates and not guaranteed
• You will receive notifications about your delivery status

Failed Deliveries: If delivery cannot be completed due to incorrect address, unavailability, or refusal to accept, additional charges may apply for redelivery.

Perishable Goods: Someone must be available to receive perishable items. We cannot be held responsible for spoilage if delivery is refused or no one is available to accept it.

Your Rights: Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receipt for non-perishable items.

Perishable Goods: Due to health and safety regulations, we cannot accept returns of perishable food items unless they are faulty or not as described.

Faulty or Damaged Items:

• Please inspect your order upon delivery
• Report any issues within 24 hours of delivery
• Provide photographic evidence where possible
• We will arrange a replacement or refund for faulty items

Refund Process: Approved refunds will be processed within 5-7 business days to your original payment method.

Order Cancellation: You may cancel your order before it is dispatched. Once dispatched, standard return policies apply.

Account Creation: You may create an account to make ordering easier and track your purchase history. Account creation is optional but recommended.

Account Security:

• You are responsible for maintaining the confidentiality of your account credentials
• Choose a strong, unique password
• Do not share your account with others
• Notify us immediately of any unauthorized access

Account Information: You must provide accurate and current information. Update your details promptly if they change.

Account Termination: We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

Ownership: All content on this website, including text, graphics, logos, images, and software, is the property of UKFreshBasket or its content suppliers and is protected by UK and international copyright laws.

Limited License: You are granted a limited, non-exclusive license to access and use the website for personal shopping purposes only.

Restrictions:

• You may not reproduce, distribute, or create derivative works from our content
• You may not use our trademarks without written permission
• You may not frame or mirror any part of our website

Trademarks: UKFreshBasket and our logo are trademarks. All other trademarks appearing on our site are the property of their respective owners.

Data Protection: We are committed to protecting your privacy and personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information Collection: We collect personal information necessary to process your orders and improve our services, including:

• Name, email address, and phone number
• Delivery address and billing information
• Payment details (processed securely)
• Order history and preferences

Data Usage: Your information is used to process orders, communicate with you, and enhance your shopping experience. We do not sell your personal data to third parties.

Your Rights: You have the right to access, correct, or delete your personal data. Please refer to our Privacy Policy for complete details.

Service Provision: We strive to provide accurate information and reliable service, but we do not guarantee uninterrupted or error-free operation of our website.

Liability Limits: To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the value of your order
• We are not responsible for delays or failures due to circumstances beyond our control

Exceptions: Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by UK law.

Product Liability: We are not liable for allergic reactions or health issues arising from product consumption unless caused by our negligence. Please check product labels and allergen information carefully.

Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Dispute Resolution: Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Consumer Rights: If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in these terms affects your statutory rights as a consumer.

Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement: These terms, together with our Privacy Policy, constitute the entire agreement between you and UKFreshBasket regarding your use of our website and services.